Aguanest Privacy Policy

Effective Date: 01/01/2025

At Aguanest, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with us through our website, SMS messaging, web forms, and other digital services.

1. Information We Collect

1.1 Personal Information

We collect information you voluntarily provide, such as:

Full name
Mobile phone number
Email address
Physical address (if applicable for services)
Any details entered into forms or shared during communication

1.2 Usage Information

When you visit our website, we may collect:

IP address
Browser type
Operating system
Pages visited
Date and time of access
Browsing behavior

1.3 SMS Information

If you interact with us via SMS, we may collect:

Mobile phone number
Keywords sent or received (e.g., START, STOP, HELP)
Message content
Consent records (opt-in and opt-out history)

2. How We Use Your Information

We use your information to:

Schedule and confirm service appointments
Send SMS reminders, alerts, and service updates
Respond to your requests or questions
Provide customer support
Improve the performance of our website and services
Comply with legal or contractual obligations

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing

Depending on your location, we process your data based on:

Your explicit consent (opt-in)
The necessity to fulfill a service request or agreement
Legal obligations
Our legitimate interest in providing and improving services

4. SMS Consent and Messaging

By checking the consent box on our forms or texting a keyword such as START to our number, you agree to receive service-related SMS messages from Aguanest.

You may opt out at any time by replying STOP to any of our messages.

5. Data Security and Storage

Your information is stored on secure servers with appropriate safeguards, including:

SSL encryption
Access control policies
Routine data backups
Organizational procedures to prevent unauthorized access

6. Sharing Your Information

We may share your information only with:

Trusted service providers (e.g., SMS platforms like Twilio, hosting providers, CRM systems) under strict confidentiality agreements
Government or legal authorities if required by law
Technical partners who support our systems and operations

7. Your Rights

Depending on your jurisdiction, you may have rights under privacy laws like GDPR or CCPA, including:

The right to access your personal data
The right to correct inaccurate information
The right to request deletion (right to be forgotten)
The right to object to or restrict processing
The right to withdraw consent
The right to data portability

To exercise your rights, please contact us at:
📧 [Insert your support/legal email address]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control or disable cookies via your browser settings. For more details, please review our [Cookie Policy] (if applicable).

9. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it immediately.

10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page and take effect immediately unless otherwise stated. We encourage you to review this policy periodically.