Privacy Policy
Effective Date: July 2025
AguaNest ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide through our website, contact forms, digital communications, and related services.
We encourage you to read this policy carefully to understand your rights and how we handle your data.
1. Information We Collect
We may collect personal information directly from you when you:
- Submit a form on our website
- Communicate with us via email, phone, SMS, or WhatsApp
- Interact with our social media or advertising platforms
- Use any services we provide
The types of personal data we may collect include:
- Full name
- Email address
- Phone number
- ZIP code, city, or general location
- Message content or form responses
- Communication preferences (e.g., consent to receive SMS, WhatsApp, promotional emails or Calls)
2. How We Use Your Information
Your information is used for the following purposes:
- To schedule and confirm appointments or service visits
- To send important service-related messages such as reminders or follow-ups
- To provide customer support and respond to your inquiries
- To send promotional offers, newsletters, or service updates (only with your consent)
- To analyze and improve our website, services, and customer experience
- To comply with any applicable legal obligations
3. Messaging and Marketing Consent
By submitting your contact information through our website or digital forms, you are providing explicit consent to receive:
- SMS text messages
- WhatsApp messages
- Emails related to our services and offers
You may opt out at any time by replying "STOP" to SMS or WhatsApp messages or by emailing Info@aguanest.com.
We comply with industry standards, including the CTIA Messaging Principles, WhatsApp Business Policies, and all applicable anti-spam and privacy regulations.
4. Third-Party Services and Data Sharing
We do not sell or rent your personal data to third parties under any circumstances.
We may share limited data with trusted service providers solely for the purpose of delivering our services (e.g., appointment scheduling, SMS delivery, or marketing automation). These providers include platforms like Twilio, Google, Meta (Facebook/Instagram), or email providers — all of which are required to comply with strict data privacy standards.
All data sharing is minimal, secure, and purpose-specific.
5. Data Storage and Security
We implement physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, misuse, or disclosure. We store data only as long as necessary to fulfill service purposes, comply with laws, or until you request deletion.---
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for any marketing communication at any time
- File a complaint if you believe your data is being handled improperly
To exercise any of these rights, email us at info@aguanest.com.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us information, please contact us immediately so we can remove it.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, operational needs, or service offerings. When we do, we will update the "Effective Date" at the top of this page. Continued use of our services after updates constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, you can contact us at:
Aguanest
Email: Info@aguanest.com
Website: www.aguanest.com